Privacy Policy

1. Who We Are

Prime IPTV UK ("we", "us", "our") operates the website prime-iptv.uk and provides IPTV subscription services to households in the United Kingdom. We are the data controller for any personal information you provide to us.

2. What Information We Collect

We collect the following personal information when you enquire about our service:

• Your name
• Your WhatsApp number
• Your email address (if you provide one)
• The type of device you want to use
• Any additional information you include in your message

3. How We Use Your Information

We use your personal information only to:

• Respond to your enquiry via WhatsApp or email
• Send you a secure payment link
• Provide setup instructions and ongoing support
• Send important service updates
• Meet our legal and accounting obligations

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

• Contract: to provide the service you have requested and paid for
• Legitimate interests: to run and improve our business and support customers
• Legal obligation: to keep records required by tax and consumer law

5. How We Store Your Information

Your information is stored securely using reputable third-party providers (including cloud hosting and email services). We keep your data only for as long as needed to provide the service and meet our legal obligations.

6. Cookies

Our website uses only essential cookies required for the site to function properly. We do not use advertising or tracking cookies. If we add analytics in future, we will update this policy and seek your consent where required.

7. Your Rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing or request restriction
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, send us a message on WhatsApp or email support@prime-iptv.uk.

8. Third-Party Services

We use the following trusted third-party services to operate our business:

• Cloud hosting provider (for website and data storage)
• Email service provider (for transactional emails)
• Payment processor (for secure payment links)
• WhatsApp (for customer communication)

Each provider has its own privacy practices and data protection standards.

9. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page with the "last updated" date.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: support@prime-iptv.uk
• WhatsApp: +44 7123 456789